Comal Heritage Food Incubator Program Manager


Title: Comal Heritage Food Incubator Program Manager

Reports to: Chief of Program Operations

Status: Full-Time, non-exempt

Starting Salary: $58,000 – $67,000

Benefits: Kaiser 90% for employee 50% for family, Delta Dental 100% for employee 50% for family, LT, ST and life insurance, IRA retirement plan up to 3% match, Vacation/Sick time/Personal Time. _____________________________________________________________________________________

Mission of Focus Points Family Resource Center:  To build better communities by strengthening families.  

Scope of Organization: For 27 years, Focus Points has worked successfully to transform the lives of low-income and working working families in Northeast Denver and beyond. Focus Points serves over 2,900 participants each year, most of whom are Spanish-speaking immigrants. Focus Points is strongly committed to our values around collaboration, equity, and integrity which add to our four pillars: 

  • Family Support – Advancing family sustainability through classes and guidance, using a goal setting and strength-based approach.
  • Community Resources – Connecting people to resources that advance health equity, financial stability, networks, and community.
  • Education – Opening doors to success for children and adults by providing training and high-quality instruction.
  • Economic Inclusion – Driving economic stability for communities, families, and individuals by teaching new job skills, advancing careers and co-creating businesses and social enterprises with community.

Position Summary:

The Comal Program Manager will be an experienced hospitality professional with experience in both the Front of House and Back of House. They will also have experience with culinary instruction and have a true entrepreneurial spirit. They will be responsible for directing the daily operations of the restaurant, coordinate program and curriculum activity, ensure compliance with health and safety regulations, as well as, Comal and Focus Points’ standards in all areas of the curriculum, operation, customer relations, restaurant maintenance and repair, inventory management, recruiting, controlling and reporting operation costs, identifying wastes, ensuring that the highest quality products and services are delivered to each customer, social media content collection, and other operational needs as they arise.

This position is responsible for program and restaurant operations and budgets, and grant expectations, in addition to following the guidance of the Chief of Program Operations. The Comal Program Manager will work in depth with Focus Points participants, who come from immigrant, refugee, low-income, and other diverse backgrounds. The candidate selected for this position will be expected to receive additional training and professional development in areas related to working with families, compassion fatigue, team supervision, flexibility with changing circumstances, and diversity, equity, and inclusion.

Required Competencies:

  • Hospitality Knowledge – Ability to support and grow a fast casual lunch restaurant with multiple businesses operating simultaneously, using industry best practices to support developing and maintaining a successful business, program, and guest experience.

  • Management – Ability to organize, supervise, and facilitate tasks amongst staff, participants, and partners to effectively deliver quality programming, business targets, and community relationship building.

  • Training & Instructing – Ability to implement, maintain and update the Comal Kitchen Training Program curriculum based on participant workforce readiness and\or business goals, while adhering to the highest industry standards of hospitality and business training.

  • Written and Oral Communication – Ability to effectively communicate thoughts, ideas, and plans in written and verbal forms to ensure quality drafting of standard operating procedures, detailed coordination of events, high level of customer service, and communication of the history and mission of Comal and Focus Points to various community stakeholders, in person or via various electronic methods.

  • Record Keeping and Monitoring – Ability to track, and analyze data for participant curriculum and program evaluation, financial reporting, inventory management, and grant development to provide comprehensive monthly program updates to Directors.

  • Critical Thinking and Reasoning – Ability to use inductive and deductive reasoning along with prioritization and physical resources to confront and overcome complex program and business challenges.

  • Category Flexibility – Ability to shift between work modalities like hands-on restaurant service and administrative office tasks to meet the variety of work environments and demands of the position.

  • Technology – Ability to independently create documents, presentations, spreadsheets, and communicate over various electronic platforms (such as Microsoft Office Suite, Canva, and TOAST point of sale system) to effectively share information with staff, participants, partners, and guests in digital formats.

  • Bilingual & Biliterate in Spanish Language – Advanced oral and written Spanish to support linguistic justice for Spanish speaking participants and ensure equitable access to information and social capital.

Preferred Competencies:

  • Management of Financial Resources – Ability to create a budget and manage revenue and expenses to effectively match financial resources to needs for positive program outcomes.
  • Motivational Interviewing
  • Reflective Supervision

Required Qualifications

  • ServSafe Manager Food Certification, valid until at least 12/31/2023
  • TIPS alcohol Certification, valid until at least 12/31/2023
  • Valid Driver’s license – must be comfortable driving a cargo van

Physical Requirements

  • Reliable transportation and mobile phone service
  • Ability to bend, climb, and kneel regularly in a commercial kitchen setting
  • Ability to lift and carry 50 pounds
  • Must be available to work 8a-5p weekdays with flexibility for occasional weekends

Essential Functions

  • Promote a physically, mentally, and emotionally healthy and safe environment for all to work and learn 
  • Responsible for participant stipend submission to Finance 
  • Coordinate 1:1 sessions and other program related meetings for participants with program manager 
  • Coordinate and implement the onboarding process for new participants 
  • Assist in the front of house and back of house, as needed for daily operations
  • Work with and train front-of-house staff on understanding customer needs and point of sale functions 
  • Prepare financial reports for Chief of Program Operations, using TOAST POS data and other historical data
  • Create new ideas and opportunities for participants, program, and business  
  • Manage the development and updating of the Comal Operating Manual   
  • Be available to answer participant and staff questions concerning operations
  • Help train participants in day-to-day operations as well as longer-term training for program outcomes  
  • Assist with media, as needed.
  • Attend Comal, Social Enterprise, and Focus Points staff meetings
  • Support other Social Enterprise department programs, as needed
  • Support the development of programming and conduct educational programming
  • Support the planning and implementation of comprehensive inventory systems and oversight procedures
  • Delegate and support kitchen labor roles for program staff and participants
  • Supervise, mentor, and support participants, staff, and volunteers in the recruitment, implementation, and caseload maintenance of the program
  • Attend required training for Family Resource Center Association including Standards of Quality, Motivational Interviewing, Compassion Fatigue, and DEI Training
  • Serve Comal participants with program implementation, including education, scheduling, resource connections, and goal tracking
  • Follow program logic model to deliver participant outcomes developed for funder and program requirements in collaboration with Chief of Program Operations
  • Ensure accuracy of data collection
  • Assist in the creation of Comal annual program budget with CPO
    Coordinate Comal events, space rentals and PR logistics in collaboration with Comal staff and PR Contractor
  • Support Social Media contractor and Communication department with on-site content
  • Build relationship of support and mutual respect with all Comal families, partner organizations, and other Focus Points program participants
  • Understand and partner with the network of internal Focus Points departments and external partner organizations to coordinate resources and referrals for program families
  • Serve as a representative of the Comal program and Focus Points within the community

Diversity Statement
Personal or professional commitment to diversity, equity, and inclusion as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity and inclusion outcomes. Applicant must share a commitment to anti-racist work.

To Apply

Send your resume, cover letter, 3 references, and contact information to:
Matthew Vernon, Chief of Program Operations at matthew@focuspoints.org

*Applications will be accepted on a rolling basis until position is filled.
*No phone calls please.

Focus Points Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.

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