Education & Economic Opportunity (EEO) Case Worker

Title: Education and Economic Opportunity (EEO) Case Worker

Reports to: Manager of Workforce Development

Status: Full-Time, Non-Exempt: 40 hours per week, competitive salary for industry 

Mission of Focus Points Family Resource Center: To build better communities by strengthening families.

Scope of Organization: For almost 25 years, Focus Points has successfully worked to transform the lives of low-income families in Northeast Denver. Focus Points’ community-driven programs are aptly designed to address the myriad of challenges that our families face, helping them to move further along the pathway to self-resilience and fulfillment. The scope of our services is thus very broad, including early education, health and wellness, economic and workforce development, mental health support, basic needs assistance, public transportation, English Language Acquisition (ELA), and adult basic education.

Position Summary: The EEO Case Worker is responsible for the personal progress of all participants within economic opportunity tracks. An overview of duties includes customizing plans for job seekers and entrepreneurs, developing deep relationships with diverse community members, 1:1 training for professional development, along with development and execution of internal processes and procedures.

To be successful, the EEO Case Worker needs to have strong communication skills, an optimistic and resilient personality, multitasking and organizational skills, and the ability to prioritize and follow through. Compassionately navigating sensitive subjects will be required. EEO Case Worker will work primarily out of the Focus Points office but will also be required to work one day in our Aurora office (Village Exchange Center) and another day at Comal Heritage Food Incubator.

Essential Functions

  • Case Management and resource navigation for participants across all EEO departmental programs: workforce development, social enterprises (Comal Heritage Food Incubator and Huerta Urbana) and adult education.
  • Work one-on-one with individuals to create goals and plans for personal and professional goals.
  • Coach participants through needs-based assessments and help with navigation of essential resources
  • Hold recurring orientations to share information about Focus Points Workforce Development services
  • Teach and facilitate learning of professional development topics (one-on-one and group settings)
  • Execute focus groups, outreach events, and seminars
  • Build, maintain and strengthen external partnerships that provide support services to participants
  • Refer participants to external and internal services as needed
  • Work closely with Employment Specialist to support job seekers
  • Maintain thorough case notes on each participant
  • Work with Business Coach to support entrepreneurs
  • Enter participant data into database as needed
  • Other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

  • Goal setting/career coach experience
  • Passion to serve
  • Strong listening skills
  • Consistent follow up with participants
  • Positive and uplifting personality
  • Meticulous with note taking
  • Working knowledge of Denver Metro resources and programs
  • Ability to operate with multiple on-going projects
  • Familiarity with Office Suite (Word, Excel, Access, Power Point, SharePoint) and other databases
  • Team collaboration in creative brainstorming
  • Time management and organization
  • Experience with and compassion for low-income immigrant families from diverse communities
  • Ability to adapt to changing circumstances and deal with adversity

Credentials, Experience and Qualifications

  • Master of Social Work preferred, other levels of relevant education accepted
  • Bilingual proficiency: English required; Spanish, Arabic, Amharic, or French preferred
  • Individuals with relevant professional and/or lived experience are encouraged to apply

To Apply
Send cover letter, resume, and three references to the Manager of Workforce Development: Whitney Wise,

Focus Points Resource Center is an equal opportunity employer and prohibits unlawful discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, ancestry, creed, gender identity or expression, and sexual orientation, or any other status protected by applicable federal, state or local law.